Phone:
(844) 286-0769
FAX: 888-780-8099
Website:
https://hhs.texas.gov/about-hhs/your-rights/ombudsman-foster-care-help

About this resource

Their help includes:

  • Making sure youth understand their rights while in foster care
  • Reviewing a youth's concerns about case-specific questions and complaints
  • With a youth's permission, working with other people to improve their care.
  1. If you have a hearing or speech disability, call the toll-free Relay Texas service at 7-1-1 or 800-735-2989.
  2. Online: Submit your question or complaint online.
  3. Mail: Texas Health and Human Services Commission

    Foster Care Ombudsman

    P.O. Box 13247

    Austin, TX 78711-3247

Eligibility

The team helps youth currently in foster care (up to age 18) get answers to questions and assists in resolving complaints about Health and Human Service programs.

Hours:
8 a.m. - 5 p.m., Monday - Friday