About this resource
Ombudsman is a Swedish word that means "representative" or "agent." Ombudsman or Child Advocates, as they are also called, were established within states and/or Child Welfare to investigate complaints, concerns, or violations of children right's while in foster care.
In Massachusetts, the Ombudsman office is called the Office of Child Advocate (OCA), but people call the offices both names.
The OCA works to ensure Massachusetts state agencies provide children with quality services and that children receiving services are protected from harm. We work with families, legislators, social workers, and other professionals to improve state services for children and families.
Due to COVID-19, the office is not open for in-person meetings. The OCA has these ways to contact the office and/or file a formal complaint:
- Online Complaint Form (linked)
- You can choose to have your complaint anonymous, but you will have to provide a phone number for the OCA to reach you at
- Email: firstname.lastname@example.org
- Phone options