New York State Office of Children and Family Services

About this resource

You might contact the Office for Child and Family Services  for several reasons, including:

• Concerns or Complaints: To report a concern about their foster care placement, caseworker, or services they are receiving.
• Case Information: To ask questions about their own foster care case, benefits, or services (such as Independent Living Program (ILP) support, Chafee funds, or transition services).
• Appeals or Grievances: To file a grievance if they feel their rights as a foster youth have been violated.
• Records Requests: To request access to their personal case file or other official documents.
• Support Services: To find out about programs that help with housing, education, employment, or mental health as they transition out of foster care.
• Foster Youth Advocacy: To connect with opportunities to improve the foster care system. 

General Assistance: If you aren’t sure who else to call and need help being directed to the right local office or person.