About this resource
Complaints may go through the parent and child unit on the website above. The following PDF details your rights: http://www1.nyc.gov/assets/acs/pdf/advocacy/parent_handbook.pdf page 29 for rights.
Any parent, child, foster parent, or other
concerned person who needs assistance resolving
a child welfare related issue may call the
Children’s Services Office of Advocacy at
212-676-9421, Monday through Friday, from
10:00 A.M. to 4:00 P.M. To visit in person come
to 150 William Street, 1st floor, New York, NY
10038, Monday through Friday, from 9:00 A.M.
to 5:00 P.M. Incarcerated parents may call the
helpline collect at 212-619-1309.