About this resource
Complaints may go through the parent and child unit on the website above. The following PDF details your rights: http://www1.nyc.gov/assets/acs/pdf/advocacy/parent_handbook.pdf page 29 for rights. Any parent, child, foster parent, or other concerned person who needs assistance resolving a child welfare related issue may call the Children’s Services Office of Advocacy at 212-676-9421, Monday through Friday, from 10:00 A.M. to 4:00 P.M. To visit in person come to 150 William Street, 1st floor, New York, NY 10038, Monday through Friday, from 9:00 A.M. to 5:00 P.M. Incarcerated parents may call the helpline collect at 212-619-1309.