Toll free: 866-457-2302 Regular: 573-522-8683

About this resource

Ombudsman is a Swedish word that means "representative" or "agent." Ombudsman or Child Advocates were established within states and/or Child Welfare to investigate complaints, concerns, or violations of children right's while in foster care.

In Missouri, the Office of Child Advocate (OCA), or Ombudsman, is independent of the Department of Social Services, Children's Division, the Department of Mental Health, and the Juvenile Court. The OCA is an option for concerned youth, family members, foster parents/guardians, and caring citizens. 

The Office of Child Advocate's (OCA) main roles are

  • Review foster care case management
  • Review unsubstantiated hotline cases
  • Mediate between parents and schools regarding abuse allegations in a school setting
  • Review child fatalities for children and families that have had a history with the Children's Division
  • Provide information and referrals for families needing services.

To file a complaint: