Ombudsman (Complaints)
Massachusetts Office of the Child Advocate
About this resource
The role of the Office of the Ombudsman is to:
Respond to inquiries or issues of clients, foster and adoptive parents, advocates, legislators, and other concerned citizens regarding agency programs, policies or service delivery
Mediate and resolve these as possible
Monitor the content of contacts for patterns indicating systemic problems or weaknesses
Compile and utilize this information along with suggested policy or programmatic changes to the Commissioner and other agency staff as appropriate.